Refund policy

7-day returns

You can request a return within 7 calendar days after delivery by emailing komalonline.in@gmail.com with your order number and reason. For a change-of-mind return, the item must be unused, unopened, with its hygiene seals intact and in its original packaging with all included accessories.

For hygiene reasons, opened or used cosmetics, skincare and personal-care products are not eligible for change-of-mind returns. This restriction does not apply to items that arrive damaged, defective or incorrect.

Damaged, defective or incorrect items

Please contact us as soon as you discover a problem, with photographs if possible. We will review it and arrange an appropriate replacement or refund. Komal Fashion pays reasonable return shipping costs for damaged, defective or incorrect items; contact us before paying for a return label. An unboxing video is not required to raise a claim.

How to return an item

Contact us before sending your return so we can provide instructions. Return address: Komal Fashion, Khasra No. 219, Chota Bangarda, Indore, Madhya Pradesh 452015, India. For change-of-mind returns, you pay the return shipping cost. Use a trackable service and keep proof of postage. No restocking fee applies.

Refunds

We will inspect the returned item and let you know the decision. Approved refunds are processed within 5 business days to the original payment method. Your bank or payment provider may take an additional 7–10 business days to show the credit. For a payment method that cannot receive a reversal, we will agree a suitable refund method with you.

For a change-of-mind return, the original shipping charge is not refunded. If we cannot fulfil the order, or the supplied item is damaged, defective or incorrect and a refund is due, applicable original shipping charges are refunded too. Contact us if a refund is overdue.

Cancellations and exchanges

Request cancellation before dispatch by contacting us with your order number. Once dispatched, the return process applies. Exchanges depend on stock availability; contact us to arrange a return or replacement. These policies do not limit rights available under applicable consumer law.

Email: komalonline.in@gmail.com. Phone: +91 99887 48596.