Refund policy
Return, Refund and Cancellation Policy
Effective Date: Jan 01, 2026
This Return, Refund and Cancellation Policy applies to purchases made on KomalOnline.in (“Website”, “we”, “our”, “us”).
Business Name: komalfashion.in
Business Address: House No. 13A, Sachidanand Nagar, Indrapuri, Huzur, Bhopal, Madhya Pradesh - 462022, India
Email: komalonline.in@gmail.com
1. Order Cancellation
1.1 Orders may be cancelled only before they are dispatched from our warehouse.
1.2 To request cancellation, please email us at komalonline.in@gmail.com with your order number and cancellation request as soon as possible.
1.3 Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if the item is eligible under this Policy.
1.4 If only part of an order is cancelled, only the amount applicable to the cancelled item(s) will be refunded.
2. Return Eligibility
2.1 We accept return requests for eligible clothing products within 7 days from the date of delivery.
2.2 A product will be eligible for return only if:
- it is unused, unworn, unwashed and undamaged;
- all original tags, labels and packaging are intact;
- it is returned in saleable condition;
- the return request is raised within the applicable timeline.
2.3 Returns may be accepted in the following cases:
- wrong item delivered;
- defective or damaged item delivered;
- size issue, provided the item is unused, unwashed and returned with original tags.
2.4 Returns will not be accepted for:
- used, worn, washed, stained, altered or perfumed items;
- items returned without original tags or packaging;
- customized, personalized or altered products;
- products marked as final sale, clearance or non-returnable on the Website;
- returns raised after the return window has expired.
3. Damaged, Defective or Wrong Item
3.1 If you receive a damaged, defective or incorrect item, you must contact us within 48 hours of delivery at komalonline.in@gmail.com.
3.2 Please share:
- order number;
- product name;
- clear photographs of the item received;
- photographs of the package;
- a brief description of the issue.
3.3 We may ask for additional details to verify the claim before approving a return, replacement or refund.
4. Return Process
4.1 Once your request is reviewed and approved, we will inform you by email about the next steps.
4.2 Reverse pickup will be arranged where service is available. If reverse pickup is not available for your pin code, you may be asked to self-ship the product to the address communicated by us.
4.3 The product must be securely packed to avoid damage during return transit.
4.4 Return shipping charges will be reimbursed only where the return is approved due to wrong, defective or damaged product delivered by us. In all other approved return cases, return shipping may be borne by the customer.
5. Refunds
5.1 After the returned item is received and passes quality inspection, we will notify you of approval or rejection of the refund.
5.2 If approved, we will initiate the refund within 3 business days from the date of approval.
5.3 For online prepaid orders, all refunds will be processed only to the original payment source used for the transaction, through the same payment channel/gateway, in accordance with payment gateway and banking partner rules.
5.4 We do not provide cash refunds for online payments, except where required under applicable law.
5.5 After refund initiation, the amount may take approximately 5 to 21 business days to reflect in your account, depending on your bank, card issuer, UPI app, net banking provider or payment partner. Some banks may take longer.
5.6 Shipping charges, handling charges, convenience charges or other non-product charges are non-refundable unless the refund is due to our error, non-delivery, wrong item or damaged/defective item.
5.7 In case of partial cancellations or partial returns, only the amount relating to the affected item(s) will be refunded.
6. Failed, Pending or Duplicate Transactions
6.1 If your payment is debited but your order is not confirmed, please do not make another payment immediately.
6.2 In such cases, the transaction may be in pending or failed status and the amount is generally auto-reversed or auto-refunded by the payment partner/bank after reconciliation.
6.3 Such refunds are processed back to the original payment source and may take approximately 5 to 21 business days to reflect, depending on the payment method and bank.
6.4 If the amount is not reversed within the above period, please contact us at komalonline.in@gmail.com with your transaction ID, order reference and payment details.
7. Non-Delivery or Merchant Cancellation
7.1 If we are unable to fulfil or ship your order for any reason, we will inform you and initiate a full refund for the affected item(s) to the original payment method.
7.2 If delivery is delayed beyond the committed timeline due to reasons within our control and you no longer wish to continue with the order, we will review the cancellation/refund request in a fair manner.
8. Exchange
8.1 Exchanges are subject to stock availability.
8.2 If a replacement size or product is not available, an eligible refund may be processed as per this Policy.
9. Fraud Prevention and Chargebacks
9.1 Customers are requested to contact us first for any order, return or refund issue so that we can resolve it quickly.
9.2 We reserve the right to reject returns or refunds in cases involving abuse of policy, fraudulent claims or return of substituted products.
10. Contact for Returns and Refunds
For all return, refund and cancellation requests, please contact:
Email: komalonline.in@gmail.com
Address: House No. 13A, Sachidanand Nagar, Indrapuri, Huzur, Bhopal, Madhya Pradesh - 462022, India
11. Policy Updates
We may update this Policy from time to time. The latest version will always be posted on this Website.