Terms of service
Terms of Service
Effective Date: Jan 01, 2026
Welcome to komalfashion.in (“Website”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of our Website and the purchase of products from us. By using this Website, you agree to be bound by these Terms.
Business Details
Business Name: komalfashion.in
Business Address: House No. 13A, Sachidanand Nagar, Indrapuri, Huzur, Bhopal, Madhya Pradesh - 462022, India
Email: komalonline.in@gmail.com
1. Eligibility and Acceptance
1.1 By accessing or using this Website, you confirm that you are legally capable of entering into a binding contract under applicable law.
1.2 If you are using this Website on behalf of another person or entity, you represent that you are authorized to accept these Terms on their behalf.
2. Use of the Website
2.1 You agree to use this Website only for lawful purposes and in accordance with these Terms.
2.2 You must not:
- use the Website in any way that violates applicable law;
- misuse, disrupt, damage, disable, overburden or impair the Website;
- attempt unauthorized access to any part of the Website, server or connected systems;
- upload or transmit harmful code, malware or malicious content;
- engage in fraudulent, misleading or abusive conduct.
3. Products and Availability
3.1 We sell clothing and related fashion products through this Website.
3.2 All products are subject to availability.
3.3 We reserve the right to modify, discontinue or update any product, description, image, price or specification at any time without prior notice.
3.4 Product images are for illustrative purposes. Actual color, texture and appearance may vary slightly due to photography, lighting, screen settings or manufacturing variations.
4. Pricing and Taxes
4.1 All prices displayed on the Website are in Indian Rupees (INR), unless otherwise stated.
4.2 Prices may include or exclude applicable taxes, shipping charges or other charges as indicated at checkout.
4.3 We reserve the right to correct any pricing, description or typographical errors at any time, including after an order is placed.
5. Orders
5.1 Placing an order on the Website constitutes an offer to purchase the selected product(s).
5.2 We reserve the right to accept or reject any order at our sole discretion, including in cases involving:
- product unavailability;
- incorrect pricing or listing errors;
- suspicion of fraud or unauthorized payment;
- incomplete or incorrect customer information;
- operational or technical issues.
5.3 An order shall be considered confirmed only after successful payment authorization and acceptance by us.
5.4 We may contact you for additional verification before processing your order.
6. Payments
6.1 Payments on this Website may be processed through third-party payment service providers, including PayU.
6.2 By making a payment, you represent that:
- the payment information provided is true, accurate and complete;
- you are authorized to use the selected payment method.
6.3 We do not store full card or sensitive payment credentials unless expressly stated and legally permitted. Payment processing is subject to the terms, conditions and policies of the relevant payment service provider, issuing bank, card network, UPI app or wallet provider.
6.4 Refunds, where applicable, shall be processed to the original payment source in accordance with our Return, Refund and Cancellation Policy and the rules of the applicable payment partner.
7. Shipping and Delivery
7.1 We will make reasonable efforts to deliver products within the estimated timeline shown on the Website or communicated after order confirmation.
7.2 Delivery timelines are estimates only and may vary due to logistics delays, weather conditions, courier limitations, public holidays, force majeure events or other circumstances beyond our reasonable control.
7.3 Risk in the product passes to you upon delivery to the shipping address provided by you.
7.4 You are responsible for providing accurate delivery information. We shall not be liable for loss, delay or non-delivery caused by inaccurate or incomplete address details.
8. Cancellation, Returns and Refunds
8.1 Orders may be cancelled, returned or refunded only in accordance with our Return, Refund and Cancellation Policy as published on the Website.
8.2 By placing an order, you agree to read and accept that policy in addition to these Terms.
9. User Information
9.1 You agree to provide current, complete and accurate information for all purchases and communications.
9.2 You are responsible for maintaining the confidentiality of any account credentials and for all activity carried out using your account.
9.3 We reserve the right to suspend or terminate accounts that provide false information or are used for unlawful or abusive conduct.
10. Intellectual Property
10.1 All content on this Website, including but not limited to text, images, product listings, graphics, logos, layout, design, trademarks, icons and software, is owned by or licensed to KomalOnline.in and is protected by applicable intellectual property laws.
10.2 You may not copy, reproduce, distribute, modify, republish, upload, display, transmit or exploit any content from this Website without our prior written consent, except for personal and non-commercial use permitted by law.
11. Prohibited Conduct
You agree not to:
- use any automated system, bot, scraper or crawler to access the Website without our written permission;
- reproduce or resell our products or Website content in a misleading manner;
- engage in fake orders, chargeback abuse, refund abuse or payment fraud;
- interfere with the Website’s security or normal operation.
12. Third-Party Links and Services
12.1 This Website may contain links to third-party websites or services for convenience.
12.2 We do not control and are not responsible for the content, policies or practices of such third-party websites or services.
13. Disclaimer
13.1 The Website and all products, services and content are provided on an “as is” and “as available” basis, subject to applicable law.
13.2 While we make reasonable efforts to ensure accuracy, we do not warrant that the Website will always be uninterrupted, error-free, secure or free from viruses or harmful components.
13.3 We do not guarantee that all product descriptions, prices, stock levels or other content will always be complete, current or error-free.
14. Limitation of Liability
14.1 To the fullest extent permitted by applicable law, KomalOnline.in shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or relating to:
- your use or inability to use the Website;
- any delay or failure in performance;
- any unauthorized access to or alteration of your data;
- any third-party service, including payment or logistics providers.
14.2 Our total liability for any claim relating to a product order shall not exceed the amount actually paid by you for the relevant product giving rise to the claim.
14.3 Nothing in these Terms limits any statutory rights available to consumers under applicable law or excludes liability that cannot be excluded under law.
15. Indemnity
You agree to indemnify and hold harmless KomalOnline.in, its proprietors, affiliates, service providers and representatives from any claims, losses, liabilities, damages, costs and expenses arising out of:
- your breach of these Terms;
- your misuse of the Website;
- your violation of any law or third-party right.
16. Privacy
Your submission of personal information through the Website is governed by our Privacy Policy, as published on the Website.
17. Force Majeure
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic events, internet failures, war, strikes, government restrictions, transportation disruptions or payment network outages.
18. Governing Law and Jurisdiction
18.1 These Terms shall be governed by and construed in accordance with the laws of India.
18.2 Subject to applicable consumer law, the courts at Bhopal, Madhya Pradesh shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or use of the Website.
19. Changes to These Terms
19.1 We may update or revise these Terms at any time without prior notice.
19.2 The updated version will be posted on this Website with the revised effective date. Continued use of the Website after such update constitutes acceptance of the revised Terms.
20. Contact Us
For questions, complaints or support, please contact:
komalfashion.in
House No. 13A, Sachidanand Nagar, Indrapuri, Huzur, Bhopal, Madhya Pradesh - 462022, India
Email: komalonline.in@gmail.com